7+ years in IT. Specialised in systems administration, network tooling, and automation. Looking for roles where I can design resilient infrastructure and improve operational efficiency.
Delivering end user support and security administration, supporting secure systems management using Fortinet tools, Microsoft Entra, and Linux based enforcement, whilst also providing structure and guidance to team members within a high responsibility technical environment.
Delivered high-level technical support and enterprise IT management, specialising in Azure, security, and automation. Led business-critical projects, optimised infrastructure performance, and ensured system reliability, security, and compliance across the organisation.
Provided Level 2 technical support and managed enterprise Microsoft environments, including Office 365, Azure, and Intune. Led infrastructure projects, asset management, and Windows upgrades, driving efficiency and operational improvements across Datacom entities.
Performed on-site and remote technical support for H&L Australia’s hospitality POS systems, configuring, installing, and maintaining hardware, software, and networks. Provided troubleshooting, database modifications, and end-user training to ensure seamless system operation for clients.
Provided technical support and IT services to staff and students at the University of South Australia, managing hardware and software issues, maintaining IT infrastructure, and ensuring smooth operation of campus technology.
Provided help desk support for H&L Australia’s hospitality Point of Sale System, assisting clients with troubleshooting software, hardware and network issues over the phone. Delivered Technical guidance, resolved service requests and ensured minimal downtime for restaurants, bars and hotels.
Providing Level 1 support to residential and business customers regarding their internet services, troubleshooting ADSL, WDSL, Fibre, PSTN, VoIP, and email faults. Assisted customers with email and wireless configuration, mentored new staff, provided internal support, and maintained KPIs, including After Call Work time, NPS, and Adherence.
